Privacy Policy

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our platform, our products and our services.

When Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Platform use information collected on an aggregate basis as you and others use the platform.

Personal Information

  • your server address
  • your top level domain name
  • the pages visited
  • the duration of each session
  • the date and time of visit to the site
  • your destination once you’ve left our site

Platform Use Information

We may record information about your usage, such as when you use the platform, the data you access, your DNIS if available, your user account and/or name if available, your speech utterances and DTMF keypresses, the contacts you communicate with, the frequency and size of data transfers, as well as information you display or click on in any web-site or mobile web-site provided to you (including UI elements, settings, and other information).

If you are logged in, we may associate that information with your account. We may use clear GIFs (a.k.a. “Web Beacons”) in HTML-based emails sent to our users to track which emails are opened by recipients.

Uses

We use the information that we collect:

  • to make navigation of our site easier, by saving you from entering the same information over and over again
  • to provide information on our products and services more efficiently
  • to provide you with the content you need
  • to tune and improve our technology solutions
  • to provide recognition statistics to check the accuracy of our solutions

Also:

  • If you submit personally identifiable information to the TelcoLynx Platform, we use your personal information to operate, maintain, and provide to you the general and personalized features and functionality of the TelcoLynx Platform, and to process any correspondence you send to us.
  • We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major TelcoLynx Platform upgrades or changes or for customer service purposes).
  • We use both your personally identifiable information and certain non-personally-identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, etc.) to improve the quality and design of the TelcoLynx Platform and to create new features, promotions, functionality, and services by storing, tracking, analyzing, and processing user preferences and trends, as well as user activity and communications.
  • We may use cookies, clear gifs, and log file information to: (a) store information so that you will not have to re-enter it during your visit or the next time you visit the TelcoLynx Platform; (b) provide custom, personalized content and information; (c) monitor the effectiveness of our marketing campaigns; (d) monitor aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) track your entries, submissions, and status in promotions, sweepstakes, and contests.

Other Information

Your Privacy Choices

You may, of course, decline to submit personally identifiable information to the TelcoLynx Platform, in which case you can still access many casts and explore the TelcoLynx Platform. However, due to this we may not be able to provide certain services to you.

Information Quality

We take all reasonable steps to ensure that any personal information we collect, use or disclose, is accurate, complete and up-to-date.

Security

We are committed to protecting any personal data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. We operate secure data networks that are protected by industry standard firewalls and password protection systems. We honor your choice for how personal information is intended to be used. TelcoLynx is not responsible for the content or practices of sites operated by third parties that have links to our site, nor does it mean that we sponsor, endorse or approve of the content, policies or practices of such third party sites. Once you have left a TelcoLynx site via such a link, you should check the privacy policy of the third party site.

Information Access<>

We will disclose to any person who writes to us the personal information we hold on that person, as well as explaining why we hold information, how we collect it and to whom we disclose information. However, where releasing information would reveal evaluative information generated within our organization as it relates to any commercially sensitive decision-making process, we may give the individual an explanation for the commercially sensitive decision rather than direct access to the information. When we discover that personal information we collect is incorrect, we will immediately take all reasonable steps to correct such information.

Personal information may be disclosed where TelcoLynx has reason to believe that doing so is necessary to identify or bring legal action against anyone damaging, injuring, or interfering with TelcoLynx’s rights, property, users, or anyone else who could be harmed by such activities.

International Access

TelcoLynx will only transfer personal information about an individual to someone in a foreign country, if that company/individual has and/or agrees to observe privacy policies no less stringent than our own privacy policies; also that the individual consents to the transfer unless it is impracticable to obtain the consent of the individual to that transfer.

Sensitive Information

TelcoLynx will not collect sensitive information about an individual unless the individual has consented to such collection. However, TelcoLynx may reveal information when we believe in good faith that the law requires that information. Any information posted on bulletin boards, forums and in chat areas becomes public information.

Our current privacy policy is available from our website by following the link in the footer of each page. If you need assistance in updating the information you have provided to TelcoLynx or you have questions or comments about our privacy policy, contact Info.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please send us an email at info [at] telcolynx.com.